Frequently Asked Questions

Can I buy my badge at the door?

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Badges will be available at the door if quantities are still available. If badges are available onsite, you’ll be able to buy yours from 8:00am to 3:00pm each day. But don’t count on it! Buy your badge online instead now.

When and where can I pickup show bags?

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You can pick up your PAX Aus showbag in the Quene Room through door 1 from 11am to 8pm on Fri/Sat, and 11am to 6pm on Sunday.

When can I pickup my badge on site?

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You can collect your badge from the Registration Desk at the front entrance of the Exhibition Centre on Thursday between 4pm and 7:30pm, and on Fri/Sat/Sun from 8am to 6pm.

I have a hearing aid. Do you have hearing loops available?

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Yes! You can collect a programmed receiver that will allow you to switch channels for each of our theatres from the MCEC concierge desk. The receiver will work with hearing aids fitted with T Switches. There are a limited number and they must be returned daily, so if you are likely in need of assistance please email us so we can do our best to help!

Is there parking available nearby?

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Absolutely. There is parking available at the venue and nearby. You can find all the costs and details here.

I can’t attend because of [sickness/accident/zombie attack]. Can I get a refund?

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PAX doesn’t offer refunds for change of mind, but for certain claimable things we can offer a refund. You need to purchase Badge Insurance with your Badge to be eligible for a refund. Claimable circumstances are injury or sickness, transport accidents, redundancy from full time employment and death, up to 1 week prior to the event. For more details see this document.

I’m planning on bringing my PC for the BYOC. Can I park for free at the venue?

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No. We’ll be able to arrange for you to come and drop-off and pick-up your PC, but you won’t be able to park for free while you’re there. There’s a list of nearby paid parking available here.

I’m coming from overseas, how can I be sure to get a badge?

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An allocation of badges has been set aside for international attendees. All badges need to be collected on site, presenting a copy of your passport, flight details and email confirmation of your badge purchase. International badges cannot be resold.

When do I get my badge?

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We mail out the physical badges closer to the show itself for those who have pre-purchased them online. International visitors who have pre-purchased badges can pick them up at the registration desk at the show. If you are expecting to move house close to the show, please let us know your badge confirmation ID and your new postal address via info@paxaustralia.com.au

What’s the best day to attend?

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You know we’re biased right? The exhibit hall, freeplay areas, and tournaments are open all three days of PAX AUS. Concerts are Friday and Saturday nights. The final round of the Omegathon is Sunday. Good luck.

When will ________ be announced?

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Most content is unleashed in the weeks leading up to the show itself, though we will be revealing details earlier than that via our official Facebook and Twitter pages.

Will I be on camera?

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Very likely!

Can I take pictures or video?

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Indeed! PAX is a public event. Cameras are everywhere.  Our attendees understand that they are in the public domain and are likely to be filmed, photographed or recorded. That said if an exhibitor asks you not to film or photograph a booth or an event please respect their wishes.  You can even share your pictures with the world through our gallery.

What is The Omegathon?

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The Omegathon is a three-day elimination tournament between randomly selected attendees who compete in games from any and every category (tabletop, console, PC) culminating in a live championship match on the big stage during PAX closing ceremonies. The final round is always out of left field and is completely insane.

I’ve moved since buying my badge…how do I change the address?

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If you are expecting to move house close to the show, please let us know your badge confirmation ID and your new postal address via info@paxaustralia.com.au. Please bear in mind that delivery may take anywhere up to two weeks, so be sure to give us as much notice as possible.

Is there somewhere for me to drop my coat / bag off?

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We will indeed have cloakrooms scattered around the venue. Cloaking is available for a gold coin donation to Child’s Play.

Why PAX Australia, it’s so far away?

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Not for Australians.

Aren’t all the creatures in Australia dangerous/poisonous/out to kill you?

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Yes, but if you stay within the city quarantine zones you should be safe.

Into what airport do I fly?

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If you’re flying in, the airport you want is Melbourne’s Tullamarine Airport with the airport code of MEL. To get to the city from Melbourne Airport, SkyBus offers an express bus service to the city centre. This service operates 24/7, including all public holidays. Buses run every 10 minutes throughout the day.

Do passes have my name on them?

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PAX Australia passes are not personalized in any way.

What does BYOC stand for?

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Bring Your Own Computer; it is located within our PC area. The BYOC badge is special in that it allows the wearer to bring their PCs to game at PAX Aus, however you must also buy a 3-day badge as well. The BYOC badge does not grant admission to PAX on it’s own.

Are the theatres cleared between panels and concerts?

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The rule of thumb is if you see a 30 minute (or more) break between events, it’s pretty safe to say we’ll be clearing.

I’m a game company. Who do I contact with regards to exhibiting at PAX Australia?

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Contact our sales team for info on booth space and sponsorships.

Anything else I should bring?

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Don’t forget your badge, comfortable shoes, and Photo ID and indentification. PAX Aus is great for just meeting new people and having fun, so consider also bringing your handheld game system, favorite CCG, minis, or tabletop game.

Can I bring my own computer for the LAN?

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If you’re referring to a laptop, by all means.  We’ll have a wireless network available for use throughout the venue.  If you’d like to bring a desktop and plug into our LAN, you’ll need to purchase an additional BYOC badge which will give you an allocated space for the entire weekend!

What do I need to get into PAX AUS?

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You will need to either bring your badge that has been mailed out to you, or your booking confirmation to collect your badge on site. You will also need to bring photo ID and identification to prove you are over the age of 15. If you are under the age of 15, you must be accompanied by a parent or guardian at all times when attending PAX Aus.

Are there age restrictions to PAX AUS?

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If you’re under the age of 15, make sure you are accompanied by a parent or guardian. PAX AUS will contain restricted content (i.e. MA15+ and R18+ rated games), and children under the age of 15 will only be allowed into the show when their accompanying parent or guardian is present. The appropriate rating advice will be displayed where required. Identification will be required to enter PAX AUS and access MA15+ and/or R18+ content.

Children 6 and under do not require badges, however strollers are not permitted in the exhibition pavilion.

Do you have any rules or guidelines for PAX?

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Absolutely. Ever since the first PAX in 2004, we’ve had the following 6 rules in place, printed on all badges and programs.

1.    Drugs are bad.

2.    Don’t steal.

3.    Don’t punch or kick people.

4.    No cheating.

5.    Don’t harass anyone.

6.    Don’t mess with things that aren’t yours.

If you see anyone doing ANY of these to others or yourself, please approach an Enforcer to report the incident as soon as possible. You’ll be asked to fill out an incident report form (either on record or anonymously, whichever you prefer), which will be immediately escalated to, depending on the severity, show management, show security, venue security, and local authorities. You can view our full safety and security policies here.

You are not helping me at all! I have a different question!

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Shoot us an email at info@paxaustralia.com.au and we’ll do our best!

Why is PAX going to Australia and not (insert country here)?

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Because (insert your country here) doesn’t have (insert thing your country doesn’t have). That’s not to say PAX won’t get to (insert your country here) eventually, but only if (insert frustratingly vague insert text here).

Isn’t it hard to get games in Australia because they’re so expensive/they don’t get released?

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Absolutely. Please bring over any spare games you have and give generously to the locals.

Can I bring my nerf gun/lightsaber/other weird thing?

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All prop weapons brought to the show MUST be approved at Info Booth as soon as you arrive.

We will be looking for the following criteria:

- It cannot fire any sort of projectile. (Nerf guns are only allowed if they have been deactivated and can not fire.)

- It cannot be an airsoft weapon. (Yes, even if it’s deactivated.)

- It cannot look like a real firearm at “second glance.” (Yes, even if it’s a kid’s toy.)

- It cannot be sharp or pointy enough to cut or pierce someone with moderate pressure. This includes all real swords, daggers and knives. It also includes ceramic blades, needles, syringes and anything that can pierce such as a Little Sister syringe made of wood

Isn’t Mel Gibson Australian?

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He was actually born in New York. We claimed him until he went crazy.

I have a stroller…can I use it?

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Mostly.  Strollers are not permitted in the exhibition hall, but they are fair game everywhere else.